Air New Zealand Cancellation and Refund

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Refundable Fares

Certain fare options, such as Flexirefund and Businessflexi, allow cancellations with a refund. However, cancellation fees may still apply.

Non-Refundable Fares

Most lower-priced fares are non-refundable. If canceled before departure, they may be converted into a travel credit. Passengers who do not show up for their flight usually lose the full ticket value.

24-Hour Cooling-Off Period

If you book at least seven days before departure, you can cancel within 24 hours for a full refund.

Using Travel Credits

Credits from canceled non-refundable fares can be used for new flight bookings, seat upgrades, extra baggage, or flights with partner airlines.

Requesting Refunds

Refunds are returned to the original payment method. If part of the fare was paid using credits, that portion will be refunded as credit. All refunds are subject to the fare rules.

Compassionate Refunds

In cases of bereavement or serious medical emergencies, Air New Zealand may approve partial refunds.

How to Cancel or Request a Refund

Cancellations and refund requests can be made online, through Air New Zealand’s customer service, or via the travel agent who issued the ticket.

Important Note

Always check the fare rules stated on your ticket. For clarification, contact Air New Zealand directly.

📞 0800 737 000 (Local NZ) / +64 9 357 3000 (International)

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