Air New Zealand Melbourne Office

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As of August 2025, Air New Zealand, the country’s national carrier, provides regular passenger services to 20 domestic and 30 international destinations spanning 18 countries, including Australia.

Contact Air New Zealand

Air New Zealand offers scheduled flights between Melbourne and Auckland / Wellington.

Air New Zealand Melbourne Contact Information

Centralised Australia Sales and Reservations

Tel: 13 24 76

Baggage Services

C/- Dnata Airport Services
Ground Level (Arrivals) (Next to Optus)
International Terminal
Melbourne Airport, VIC 3045
Australia

Tel: +61 1800 452 308 (Toll free from within Australia, open 24 hours daily)
Fax: +61 3 9297 1883

Email: baggageservices@dnata.com

Office hours: 9:00 am - 5:00 pm (daily)

Airport Name: Melbourne Airport


Air New Zealand Melbourne Office Location Map

Queries handled by Air New Zealand Melbourne Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Air New Zealand Codeshare
  • Air New Zealand Duty Free
  • Promotional Fares
  • Animals and Pets
  • Air New Zealand Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Air New Zealand Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Star Alliance Codeshare
  • Air New Zealand Cargo
  • Airpoints

Airpoints™, Air New Zealand’s loyalty program, is open to members worldwide, allowing them to earn Airpoints Dollars™ on eligible Air New Zealand flights, as well as partner airline and Star Alliance flights; the airline has been a Star Alliance member since 1999.

For further assistance, contact Air New Zealand’s 24-hour bookings and enquiries center.

Head Office (HQ) Tel Email
Air New Zealand
185 Fanshawe Street
Auckland 1010
New Zealand
0800 737 000 (within NZ)
+64 (0)9 357 3000
info@airnewzealand.co.nz





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