Air New Zealand Tokyo Office
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As of August 2025, Air New Zealand, the country’s national carrier, provides
regular passenger services to 20 domestic and 30 international destinations
spanning 18 countries, including Japan.
Air New Zealand (photo credit to Air New Zealand Official Facebook)
Contact Air New Zealand
Air New Zealand offers scheduled flights between Tokyo and Auckland / Wellington.
| Air New Zealand Tokyo Contact Information |
|---|
Tokyo Office 16F, The Imperial Hotel Tower 1-1-1 Uchisaiwaicho, Chiyoda-ku Tokyo 100-0011 Japan Tel: 0570 015 424 (within Japan) / +81 03 5521 2770 (overseas) Email: japan.marketing@airnz.co.jp Office Hours: 9:30 am - 5:30 pm (Monday - Friday) For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). Cargo Services 16F, The Imperial Hotel Tower 1-1-1 Uchisaiwaicho, Chiyoda-ku Tokyo 100-0011 Japan Tel: +81 03 5521 2738 Fax: +81 03 5521 2740 Baggage Services Narita Airport: Tel: 0476 33 2301 Fax: 0476 33 2302 Haneda Airport: Tel: 03 6428 5045 Fax: 03 6428 5142
Air New Zealand Tokyo Office Location Map
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Queries handled by Air New Zealand Tokyo Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Air New Zealand Codeshare
- Air New Zealand Duty Free
- Promotional Fares
- Animals and Pets
- Air New Zealand Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Air New Zealand Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Star Alliance Codeshare
- Air New Zealand Cargo
- Airpoints
Air New Zealand Cabin Crew (photo credit to
Air New Zealand Official Facebook)
Airpoints™, Air New Zealand’s loyalty program, is open to members worldwide, allowing them to earn Airpoints Dollars™ on eligible Air New Zealand flights, as well as partner airline and Star Alliance flights; the airline has been a Star Alliance member since 1999.
For further assistance, contact Air New Zealand’s 24-hour bookings and enquiries center.
| Head Office (HQ) | Tel | |
|---|---|---|
|
Air New Zealand 185 Fanshawe Street Auckland 1010 New Zealand |
0800 737 000 (within NZ) +64 (0)9 357 3000 |
info@airnewzealand.co.nz |
folder_open Air New Zealand Ticketing Offices