Reservations & Ticketing Agent

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Reservations & Ticketing Agent

As a Reservation & Ticketing Agent in any of airlines office, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis. Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.

Answer an average of 10 to 15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls.

Reservations & Ticketing Agent will establish database and ensure all records related to passengers are maintained accurately.

The average salary for Reservations & Ticketing Agent in New Zealand is NZ$28,000 per year. A head of Reservations & Ticketing Agent can earn up to NZ$40,000 per annum. Average salaries can vary greatly due to company, location, industry, experience and benefits.

Overtime and shift allowances can increase income and some airlines provide subsidised travel after a qualifying period.

There are also many benefits such as annual bonus, company shares, retirement plans and medical benefits offered to these positions.

Figures are intended as a guideline only.